Refund policy

Last Updated: November 10, 2026

At wearvibehub.com, we value our customers and strive to provide a smooth, reliable, and satisfying shopping experience. We understand that sometimes a product may not meet your expectations or you may need to return an item due to an issue. This Return and Refund Policy explains the conditions, procedures, and guidelines for requesting returns, exchanges, and refunds when shopping with us.

Please read this policy carefully before placing an order on our website.

1. About Our Store

Website: https://wearvibehub.com
Business Name: Wear Vibe Hub
Business Category: Fashion Apparel
Email: wearvibehub@gmail.com
Phone: +91 8436247527
Business Address: BADULIA, P.O:-SAGRAI, P.S:-KHANDAGHOSH, DIST.-PURBA BARDHAMAN, West Bengal, India – 713424
GST Number: 19AIAPR8299N1Z6

2. Return Eligibility

Customers may request a return if the purchased product meets our return eligibility requirements.

A return request may be accepted under the following circumstances:

  • The product received is damaged or defective.

  • The wrong product, size, colour, or item has been delivered compared with the order details.

  • The product received has a manufacturing defect.

  • The product is significantly different from its description or displayed images.

  • The product has missing parts or accessories that were included in the original listing.

Customers must contact us within 7 days of receiving the product to report an eligible issue.

All return requests are subject to verification and approval by our customer support team.

3. Products Not Eligible for Return

For hygiene, safety, and product-condition reasons, certain products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

Examples may include:

  • Products damaged due to improper handling after delivery.

  • Items that have been washed, worn, used, or altered beyond reasonable inspection.

  • Products returned without original packaging, tags, or accessories where these are required for verification.

  • Items damaged through misuse or negligence by the customer.

  • Products returned after the applicable return-request period.

  • Products specifically identified as non-returnable on their product pages, subject to applicable legal rights.

We reserve the right to review each request individually. Nothing in this policy limits any mandatory rights available to customers under applicable Indian law.

4. Return Request Process

To request a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to wearvibehub@gmail.com or call +91 8436247527 within 7 days of receiving your order.

Step 2: Provide Order Information

Include the following details:

  • Full name used while placing the order.

  • Order number.

  • Product name.

  • Delivery date.

  • Reason for requesting a return.

  • Clear photographs or videos showing the issue, if applicable.

Step 3: Verification

Our team will review the submitted information and may contact you for additional details.

Step 4: Return Approval

If your request is approved, our support team will provide the applicable return instructions and return address.

Step 5: Product Inspection

After receiving the returned product, we will inspect its condition and verify whether it meets our return requirements.

Step 6: Resolution

Once the inspection is completed, we will inform you about the approved refund, replacement, or exchange, as applicable.

Please do not send products to our business address without receiving return instructions from our customer support team.

5. Refund Policy

We aim to process eligible refunds fairly and efficiently.

A refund may be approved in the following situations:

  • The delivered product is damaged or defective.

  • The customer receives an incorrect item.

  • An eligible return is approved following product inspection.

  • An order is cancelled before dispatch, where cancellation is permitted.

  • The order cannot be fulfilled by us.

  • A refund is otherwise required under applicable consumer protection laws.

Refunds will generally be issued through the original payment method wherever possible.

For Cash on Delivery orders, our support team will contact the customer to arrange an appropriate refund method and verify the necessary payment details.

6. Refund Processing Time

After a refund has been approved, we will initiate the refund within a reasonable processing period.

The time taken for the refunded amount to appear in your account may depend on your bank, payment service provider, or financial institution.

Typical estimated timelines are:

  • Refund approval and initiation: Within 5–7 business days.

  • Bank or payment provider processing: Additional time may be required.

  • Original payment method credit: Depends on the relevant payment provider.

These are estimated timelines and are not guaranteed settlement dates.

Customers will be notified when the refund has been initiated.

7. Exchange Policy

We understand that customers may sometimes need a different size, colour, or suitable replacement.

Exchange requests may be considered subject to the following conditions:

  • The requested replacement is available in stock.

  • The original product meets the return eligibility requirements.

  • The exchange request is submitted within 7 days of delivery.

  • The product has not been used, washed, or damaged by the customer.

  • Original tags, packaging, and accessories are retained where applicable.

If the requested replacement is unavailable, our team may offer another suitable resolution, such as a refund where applicable.

8. Damaged or Incorrect Products

We take product quality and order accuracy seriously.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery whenever possible.

To help us resolve the issue quickly, provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product.

  • Photographs of the outer packaging and shipping label, if available.

Our team will review the complaint and communicate the appropriate resolution.

Depending on the circumstances, we may arrange a replacement, eligible refund, or another suitable solution.

9. Order Cancellation Policy

Customers may request order cancellation before the order has been dispatched.

To request cancellation, contact us as soon as possible through our official email address or customer support phone number.

Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible through our normal cancellation process.

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.

If an order cannot be fulfilled by us, we will inform the customer and arrange an appropriate refund for any amount already paid.

10. Shipping Charges for Returns

Return shipping charges will depend on the reason for the return and the circumstances of the complaint.

  • If the return is due to a damaged, defective, or incorrect product attributable to us, we will arrange or bear the reasonable return shipping cost, as applicable.

  • If a return is requested for a reason not attributable to us, the customer may be responsible for return shipping charges, subject to our approval and applicable law.

  • Original shipping charges may not be refundable unless required by applicable law or the circumstances of the order.

Customers should contact our support team before arranging return shipping.

11. Product Condition and Packaging

Returned products should be kept in their original condition wherever reasonably possible.

Customers are requested to:

  • Retain original packaging and product tags.

  • Include all accessories and components supplied with the product.

  • Avoid washing, altering, or unnecessarily using the product.

  • Pack the item securely to prevent further damage during transit.

We may request photographs or additional information to verify the returned product's condition.

These requirements will not override customers' statutory rights concerning defective or incorrect goods.

12. Refunds for Cash on Delivery Orders

For Cash on Delivery purchases, refunds cannot generally be credited through the original payment method because no online payment was collected at the time of purchase.

If a COD order qualifies for a refund, our support team will contact the customer to confirm an appropriate refund arrangement.

Customers may be asked to provide verified bank account or other necessary payment details through an appropriate communication channel.

We will never ask customers to share their OTP, PIN, password, or complete card security information to process a refund.

13. Non-Delivery and Failed Deliveries

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will check the shipment status with the relevant delivery partner.

If a shipment is confirmed lost or cannot be delivered, we will review the case and provide an appropriate resolution, which may include reshipment or refund as applicable.

If a customer refuses delivery or provides an incorrect shipping address, additional investigation may be necessary before determining the appropriate resolution.

14. Multiple Items and Partial Returns

If an order contains multiple products, customers may request a return for an individual eligible item rather than the entire order.

Each returned product will be reviewed separately.

Any approved refund will generally be calculated based on the eligible product value and applicable charges, taking into account the circumstances of the order and applicable legal requirements.

15. How to Check Your Refund Status

Customers can contact our support team to check the status of their return or refund request.

Please provide your order number and registered contact details so that we can locate your purchase.

We will provide updates regarding return approval, product inspection, refund initiation, or any additional information required.

16. Fraud Prevention and Verification

To protect customers and our business, we may conduct reasonable verification before approving returns or refunds.

Requests involving altered products, false claims, missing items, or suspicious transaction details may require additional investigation.

We reserve the right to reject requests that do not satisfy the applicable return requirements, provided such decisions comply with applicable consumer protection laws.

17. Changes to This Policy

Wear Vibe Hub reserves the right to update or modify this Return and Refund Policy from time to time.

Any changes will be published on this website with an updated revision date.

Customers are encouraged to review this page periodically to stay informed about our current return and refund procedures.

Changes will not remove any rights that customers are entitled to under applicable law.

18. Contact Us

If you have questions, concerns, or need assistance regarding returns, refunds, exchanges, or cancellations, please contact us using the details below.

Wear Vibe Hub

Website: https://wearvibehub.com

Email: wearvibehub@gmail.com

Phone: +91 8436247527

Address: BADULIA, P.O:-SAGRAI, P.S:-KHANDAGHOSH, DIST.-PURBA BARDHAMAN, West Bengal, India – 713424

GST Number: 19AIAPR8299N1Z6

Business Category: Fashion Apparel

Our customer support team will do its best to assist you and resolve your concerns in a fair, transparent, and timely manner.

19. Customer Satisfaction

At Wear Vibe Hub, customer satisfaction is an important part of our business. We want every customer to feel confident when shopping for fashion apparel through our website.

We are committed to handling genuine return and refund requests professionally, communicating clearly, and providing appropriate solutions in accordance with this policy and applicable Indian consumer protection laws.

Thank you for choosing wearvibehub.com. We appreciate your trust and support.